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Post by martin on Nov 9, 2017 23:56:32 GMT 8
Hi to all!!
Do you know where i can find a manual for the W2 model?
Thanks in advance
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Post by martin on Nov 11, 2017 0:24:02 GMT 8
Anybody knows where can i find this information ? "Report of the test / radio test, of a lab or certification of a regulator where these data are specified." Here in my country, to buy this type of things, first ask me to give them this information about this type of item, i mean , os for the frecuency, radar, etc. The custom and the organization that regulates the radio frecuency needs that info to approve the item, and then you can buy it and enter the item to my country. This is the thing that i call " a lot of papers"  Maybe here i can find some help |
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Post by chris on Nov 12, 2017 7:00:00 GMT 8
I had a quick look and haven't seen the W2 manual online, but I assume you've searched thoroughly, too?
Only way then might be reaching out to kerui/their developer, unless you either buy one. Not too sure if anyone here owns a W2, most are either having the W1 or the W/G19(3).
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Post by martin on Nov 13, 2017 10:30:41 GMT 8
Hi! Thanks for the answer. Yes, i have searched but nothing  I will continue searching but i am afraid that is very hard to find that info |
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Post by chris on Nov 14, 2017 3:22:59 GMT 8
Why don't you check what the frequences are for the other units, assuming they are all using the same/similar frequences. If that assumption is correct and the frequences are endorsed in your country, you then just by the w2 and send in the original?
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Post by martin on Nov 14, 2017 8:25:01 GMT 8
Hi again!! Thanks for the answer. I know that the model will work here in my country, that is for sure, the thing is that this organization don´t allow to enter this type of things without a certificate Yesterday a seller send me a certificate of conformity and the manual of the KERUI-W2 I sent it to this organization by email and they said that is not enough the information that i gave to them They wrote to me that they need . Certificate that is called " FCC" (i google this letters and mean something about frecuency) They also need a report of test of radiofrequency of this model. Here the product that is allow to enter is the model KR-G19. I said to them that the model W2 the only difference is that it has wifi. They said that they have for the model KR-G19 the diferents test and the certificate FCC. I don´t understand your idea. Where can i find the certificates of the other models? I really aprecciate all the advice. Thank you very much! P.S.: The worst part is that i bought the item and now i can´t have it, is at the customs at the airport, and if i don´t find this papers, i will probably loose all the money i have invested |
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Post by chris on Nov 14, 2017 9:30:31 GMT 8
That sounds indeed difficult. If you don't mind me asking, in which country to you try to import the unit?
I was referring to the manuals of the other units, not any certificates. Haven't seen any of these.
I guess the only chance is going back to the seller and asking for the FCC certificate. Elsewise it's a write off, as you've already ordered it - I assume.
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Post by martin on Nov 14, 2017 10:11:13 GMT 8
Hi again! Look, i found a certificate for other model, for the KR-G19. The one that is addmited here in my country (Southamerica , Uruguay) fccid.io/2AGNGKR-G19/Test-Report/Test-Report-15B-2838858fccid.io/2AGNGKR-G19It is like a report of diferents test. I think they are ask me for something like that. Yes, i wrote to different sellers and to the one that i bought it, but yet i have nothing. |
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Post by Aweimar on Dec 25, 2018 23:32:10 GMT 8
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Post by BeBoeh on Jan 2, 2019 2:53:20 GMT 8
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booke02
Junior Member
Dissatisfied G193 owner
Posts: 24
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Post by booke02 on Jan 2, 2019 3:11:08 GMT 8
Having read the manual, it would seem that the software of the W2 and G19 is exactly the same.
I struggled to get my system working in a reliable manner - there seem to be too many things that just don't work as expected. For example:
1. When my system sends out an alarm (in Chinese) it does not include the message that I recorded.
2. When I use SIM card(without PSTN telephone line) it sends a message to the G19 app on my mobile, but it does not make a phone call to designated phone.
3. If I remove the SIM and use a PSTN telephone line, the alarm system answers my incoming calls, so if I don't answer the phone within about 5 seconds, I miss the call.
4. On a number of occasions my remote siren has started to make a noise for no apparent reason. I thought maybe that the siren was not able to sense the control panel, so moved the siren to a location about 4 meters away from the control panel, but problem still remained.
5. Any attempts to contact Kerui Customer Service were met with absolute silence.
Overall, I am not very happy with the performance of the system or the support!
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