daz
Junior Member
Posts: 12 
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Post by daz on Aug 18, 2017 19:36:40 GMT 8
Hi i have just brought the kerui k7 i can still arm and disarm the unit but i cannot access admin control . I have not changed the passwords to my knowledge.The app on my pbone says password updated please enter correct password.i cannot delete the user from my phone as it just reconnects .
Pls can anyone point me i the right direction of what yo do
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Post by Russel on Aug 20, 2017 13:22:47 GMT 8
The user account on W1 alarm is web based so you can just use the forgot password link to email you a reset link, is that option available on W7 app?
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daz
Junior Member
Posts: 12
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Post by daz on Aug 22, 2017 5:17:20 GMT 8
Hi thanks for responding.tbere is no option in the app as it doesnt give me an option of forgot password
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daz
Junior Member
Posts: 12
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Post by daz on Aug 22, 2017 5:19:37 GMT 8
W7 app ?
I have the k7 app
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Post by Russel on Aug 26, 2017 17:37:22 GMT 8
W7 app ? I have the k7 app My bad on the typo. Are you using android or ios? I just installed android k7 this is the screen I get which has a forgot password link.  |
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daz
Junior Member
Posts: 12
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Post by daz on Aug 30, 2017 4:44:12 GMT 8
Hi Russ. Yes that's the screen I get. Im.on android too. It automatically logs me into this to the next page where my device is. When I click on my device it asks for 6 digit admin pin .....ive read about all others where you can factory reset through button pressing. Doesn't seem to be anything available for the k7?  ?? |
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Post by Russel on Aug 31, 2017 14:25:35 GMT 8
I don't own K7, but on K16 touchpad you factory reset using a series of numbers and #'s.
Take a look at page 7 of the user manual in K16 thread to see what I mean.
You never know it could be the same sequence, Kerui products don't seem to have a huge software team.
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daz
Junior Member
Posts: 12
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Post by daz on Aug 31, 2017 15:28:00 GMT 8
Thx mate I shall have a look when I get home tonight. Yeah I have contacted kerui and had no reply
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daz
Junior Member
Posts: 12
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Post by daz on Oct 3, 2017 3:37:21 GMT 8
Still no joy !
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daz
Junior Member
Posts: 12
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Post by daz on Oct 3, 2017 3:37:51 GMT 8
Still no joy!
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Post by Marius on Mar 24, 2018 0:46:20 GMT 8
i am having the same provlem... did anyone solve this?
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Deleted
Deleted Member
Posts: 0
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Post by Deleted on Apr 2, 2018 16:39:17 GMT 8
Ok, finally solved the problem - apparently there is a master code for accessing the settings, and that is: 116980
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??